Context
Tammey is a lean, multinational nonprofit working at the intersection of youth development, research, and capacity building across the Arab world. With a small team operating across borders and time zones, delivery kept scaling while the underlying systems stayed fragile.
The challenge
Professionalize knowledge and digital systems without a dedicated tech team; and without slowing down delivery.
What I did
Knowledge management and digital transformation
- Designed and built the organization-wide knowledge base in Notion (ops; onboarding; project documentation; institutional memory)
- Created SOPs; tutorials; and onboarding packages that reduced ramp-up time
- Supported adoption and cultural shift toward digital-first knowledge work
Platforms and web
- Managed development of Tammey.org (main web presence)
- Managed development of MeenaAcademy.org (regional online learning platform)
Strategy and M&E (internal and client work)
- Built internal performance indicators and M&E dashboards
- Delivered strategy and M&E systems to multiple nonprofit clients
- Contributed to research projects across methodology; tools; training; analysis; and reporting
Impact
- Centralized 5 years of institutional memory into a functional knowledge base
- Improved onboarding and knowledge transfer via structured documentation
- Supported delivery across consulting; research; and learning programs
Key takeaways
- In small teams, knowledge infrastructure is operational leverage.
- The best systems reduce cognitive load; and increase reuse.